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Customer Promise, Customer Charter
Three people stand together outdoors in a garden setting beside flowering camellia bushes. Two older adults wearing red jumpers stand alongside a staff member in a purple top, with one person holding a walking stick. A timber fence, garden plants and a residential building create a welcoming community environment in the background.

Our Customer Promise, Customer Charter illustrates what’s important to our customers and demonstrates how our services, our staff and our way of working all focus on assisting you to live well with choice and peace of mind.

Developed in consultation with customers and staff, our Customer Promise, Customer Charter sets out the key undertakings embedded into staff practice and accountabilities.

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Recent content

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A staff member wearing a purple top and lanyard sits beside an older adult on a wooden garden bench surrounded by lush greenery. Both are seated outdoors in a landscaped courtyard, facing the camera in a welcoming setting that highlights companionship, connection and personalised support.

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Three people stand together outdoors in a garden setting beside flowering camellia bushes. Two older adults wearing red jumpers stand alongside a staff member in a purple top, with one person holding a walking stick. A timber fence, garden plants and a residential building create a welcoming community environment in the background.

Customer Promise, Customer Charter
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