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Customer Advisory Body

Uniting AgeWell is committed to improving the quality of our services and we want to hear from you.

Express your interest

Two people stand together indoors at a community event or gathering. One person wears a light blue striped shirt and holds a water bottle, while the other wears a white check-pattern shirt with a name badge. Both face the camera, with a commercial kitchen and several people visible in the background, creating a friendly and social atmosphere.

Have your say

We want to know what is important to you, so we can improve the quality of our services.

Our Customer Advisory Body is made up of people who use our aged care services, their carers and family members.

Members of the Uniting AgeWell Customer Advisory Body are invited to share ideas and opinions about:

  • The quality and range of services offered by Uniting AgeWell
  • The technology we and our customers use
  • How we communicate and provide resources
  • Areas for improvement and issues of concern.

Who can join?

Every 12 months, we offer all Uniting AgeWell customers and their representatives the opportunity to provide your expression of interest to join our Customer Advisory Body.

Our Customer Advisory Body is made up of current customers across our range of services, and the carers or close family members of those receiving our services.

We welcome an inclusive Customer Advisory Body, acknowledging our heritage, we are committed to creating an environment that respects, values and celebrates diversity and equality of opportunity and access.

Express your interest today

An older person sits at an upright piano in a warmly lit room, playing from an open music book on the stand. The piano has a dark timber finish, and a lamp sits nearby on a side table. The older person wears a patterned floral outfit and is seated beside a window with sheer curtains, highlighting music, creativity and everyday enjoyment in a residential setting.
A staff member wearing a purple uniform stands beside an older adult seated in a wheelchair in a bright bedroom. A large window overlooking trees fills the room with natural light, while the staff member rests a hand on the older adult’s shoulder, highlighting personalised support, companionship and care in a comfortable home-like environment.

Get involved

What is involved?

Members will need to be able to commit to participate for one year.

During the year, you’ll be invited to participate in Customer Advisory Body meetings.

Uniting AgeWell staff and customers are sitting on red couches while chatting. The staff member sits in the middle with a laptop

Your impact

Your voice makes a difference

Recommendations provided by the Customer Advisory Body will inform Uniting AgeWell’s Board and Executive Leadership Team of the organisation’s quality of care for each of its services.

UnitingAgeWell will:

  1. Consider Customer Advisory Body recommendations for improvement when making decisions about the quality of care and services.
  2. Write to the Customer Advisory Body about how its recommendations were considered.
Two people pose together at a community event in front of a Uniting AgeWell banner. One person is seated and holding a walking stick, while the other kneels beside them. Other attendees are visible in the background. The banner features images of older people and the message “support tailored to suit you,” highlighting connection, engagement and community participation.