Your feedback is important to us
We appreciate your thoughts and ideas, it helps us to keep improving our services.
Do you have thoughts about how we can improve?
At Uniting AgeWell, our focus is on supporting you to experience a sense of wellbeing, choice and independence at any age; to be a valued member of your community and have easy access to the services you need to live the life you want.
We appreciate your ideas and suggestions as they assist us to improve our services in the future.
Our Feedback Team will be in touch promptly, usually within two business days, if a response is requested or required.
You can submit a complaint.
Our goal is to address concerns effeciently while maintaining transparancy and respect.
All complaints remain confidential to ensure complainants and their loved ones can raise concerns without fear of negative consequences.
If the issue requires further attention, it will be escalated to senior management for a thorough and fair investgation, with privacy maintained throughout.
Your thanks or compliments are appreciated too.
We love to hear when our team, or a staff member, has made a positive impact to your life or the life of a family member or friend.
Our Feedback Team will pass on all letters of thanks directly to the team or staff member mentioned.
What to expect after submitting your feedback
At Uniting AgeWell, we are committed to addressing all feedback with respect, confidentiality and a collaborative approach.
Suggestions are carefully considered by our management team to identify opportunities for enhancement or improvement.
We will communicate any actions taken in response to feedback whenever appropriate, ensuring everyone feels heard and appreciated.
You can provide feedback in many ways
Feedback, including complaints, compliments and suggestions, can be shared in person, by completing a feedback form available at our sites and services, by calling 1300 783 435, or by completing the online feedback form below.