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Update 20 May 2020

Visitor access restrictions were introduced across Uniting AgeWell’s residential care facilities on 17 March 2020 in response to the increasing prevalence of COVID-19 in Victoria and Tasmania and the very real risk this presented to our residents and staff. This decision, in addition to the other precautionary measures we have in place, has been instrumental in keeping the virus out of our homes and the vulnerable people in our care safe. Throughout this time, the care of residents and their physical, emotional and spiritual wellbeing has been paramount.

Uniting AgeWell has reviewed visitor restrictions, and assessed how we can ease visitor restrictions in a safe, gradual and controlled manner, mindful that the pandemic is ongoing, there remain localised COVID-19 hotspots and areas of higher risk, and legally binding State Government directives.

Uniting AgeWell's visiting guidelines are consistent with the ratified Industry Code for Visiting Residential Aged Care Homes during COVID-19 adopted on 12 May 2020.

Uniting AgeWell will:

  • tailor visiting to each resident and their family, whilst also adhering to critical precautions to ensure everyone’s safety;
  • continue to closely monitor the pandemic and regularly review the visiting arrangements and associated risks; and
  • keep you updated with any changes.

To arrange a visit, please contact your Residential Services Manager.

Please note:

If there is a localised COVID-19 outbreak, local visitor arrangements will be reviewed.

All visitors must have a current influenza (flu) vaccination as required by the Australian Government before they can enter the facility.


We wish to advise that there will be a variation to the visiting hours on the Queen’s Birthday Public Holiday on Monday, 8 June 2020.

Pre-booked visits will take place between 1pm and 3pm on this day, with the duration of visits extended to one hour for the Queen’s Birthday only.

The current visit booking process and guidelines for visiting safely remain unchanged. We also encourage you to continue with virtual visits and social interactions. If you need assistance, please let us know.

Thank you for your ongoing patience and cooperation as we continue to carefully manage visiting during the COVID-19 pandemic to ensure safety for all.

Pre-arranged visits in Victoria from 4 May 2020.

Uniting AgeWell allowed pre-arranged visits to occur in its Victorian facilities from Monday, 4 May 2020, within strict visitation guidelines, screening requirements and ongoing precautionary measures, to ensure everyone’s safety. New Guidelines for Visiting Safely – Victoria came into effect on 18 May, which enabled visits to also take place on a Saturday from 23 May.

Update for Residents and Families about changes to Visitor Access Guidelines as at 15 May

Guidelines for Visiting Safely – Victoria effective 18 May

Australian Government Fact Sheet for Families and Residents on restricted visits to residential aged care facilities

Pre-arranged visits in Tasmania from 11 May 2020.

In Tasmania, the State Government directive preventing visits to residential aged care facilities changed on 11 May to enable just one visit per resident per week, which Uniting AgeWell has facilitated.

From Monday, 25 May 2020, those directives will ease to enable a greater number of visits to take place. For Uniting AgeWell residents and families in Tasmania, pre-booked visits from 25 May will be available between the hours of 10am to 11.30am and 1pm to 2.30pm, Monday to Friday, with a request that families try and restrict their visits to no more than three times a week in the interests of safety for all.

Visits will be pre-arranged with strict visitation guidelines, screening requirements and ongoing precautionary measures in place, to ensure everyone’s safety. Please refer to the Visitor Guidelines – Tasmania effective from 11 May and 25 May 2020 for details.

Update for Residents and Families regarding Visitor Access in Tasmania as at 20 May 2020

Guidelines for Visiting Safely – Tasmania from 11 May

Guidelines for Visiting Safely – Tasmania effective 25 May

Australian Government Fact Sheet for Families and Residents on restricted visits to residential aged care facilities

Keeping in touch

Many families will continue to opt for “virtual” visits rather than physical visits with their loved one, and this is Uniting AgeWell’s ongoing preference. Our team continue to support family connections through telephone calls, window visits, FaceTime, Skype, Zoom and more.

During April Uniting AgeWell staff facilitated 1462 Zoom/FaceTime/Skype calls, sent 1081 messages of love, supported 960 window or fence visits and celebrated 96 birthdays! Find out more.

Please contact your Residential Services Manager if you would like further assistance to stay in touch.

For previous communications click through to read more.