Stay informed

Update 14 July 2020

Uniting AgeWell is extremely concerned about the heightened risk of community transmission of COVID-19 in the Greater Melbourne area generally and it’s potential to spread to regional locations; no one is immune from catching coronavirus by virtue of their postcode.

Our absolute priority is to reduce the risk of COVID-19 entering our residential care homes and our retirement living communities and to protect the health, safety and wellbeing of our residents. We all have a role to play in ensuring this can be achieved.

To reflect the Victorian Government’s re-introduction of Stage 3 Stay at Home restrictions across the Greater Melbourne area and the Mitchell Shire, Uniting AgeWell has updated visitation arrangements across all of its metropolitan Melbourne sites.

Visitors are currently not permitted to enter any of our metropolitan Melbourne residential care facilities, although exemptions will be granted in exceptional circumstances, such as compassionate, end-of-life or assistance visits.

In line with the Victorian Government directives and for your own safety and that of other residents, independent living unit residents should not be receiving visitors until the Stage 3 Stay at Home restrictions are lifted.

We also encourage Victorian ILU residents to wear face masks when they are unable to socially distance from people outside their household.

If you have any queries or concerns or require additional supports during the Stage 3 Stay at Home restrictions, please contact your local Uniting AgeWell Housing Officer or Concierge.

Reduce the risk of spread of infection

As you are living in a community setting, it is very important that we all work together to reduce the risk of spread of any infection. A common sense approach and careful attention to good hygiene practices is the most effective way to prevent the spread of infection.

  • Avoid contact with other residents and staff; only those who usually live with you should be in your unit or apartment.
  • Minimise exposure to others by not going to public places or using the communal facilities at your Uniting AgeWell ILU site.
  • Practise good hand hygiene and other measures to protect against infections, including:
    • Regularly washing your hands with soap and water or alcohol-based hand rub
    • Covering your mouth and nose with tissues or inside of elbow when coughing or sneezing
    • Avoid touching your face and mouth after touching surfaces
    • If unwell, avoid contact with others, stay at home and seek medical advice
    • Ensure you have a current influenza vaccination

Services and Supports available to assist you though COVID-19

Uniting AgeWell continues to deliver services during this pandemic. Our well trained and committed workforce are here to assist you to remain safe and well at home.

Examples of additional services we can provide you with via a Uniting AgeWell Home Care Package, Commonwealth Home Support Programme service or through privately funded services are:

  • Personal care and domestic assistance
  • Escorted travel to essential medical appointments such as for flu vaccinations, radiology, pathology or transfusions
  • Escorted visits for essential supplies e.g. for goods that can only be found in pharmacies
  • Support with accessing on-line shopping and the delivery and packing away of shopping
  • Arrangement for meals on wheels and the pick-up and delivery of meals from friends and family
  • Nursing and allied health services including occupational therapy and physiotherapy
  • Development of exercise programs to stay active and healthy at home

The Australian Government recently announced that if people have been affected by COVID-19 or are in self-isolation, urgent or immediate services can be put in place and funded for up to six weeks without the requirement for an assessment.

Please find out more:

Additional Services available to ILU residents 20 May 2020

Its OK to have home care

Home Support Services Guide - Tasmania

Home Support Services Guide - Victoria

AgeWell Connect - Keeping you safe with Smart Home

AgeWell Assist - Essential Shopping and Escorted Travel

For previous communications read more here.

  • Get in touch

    We'd love to hear from you. Fill out the form and we'll be in touch soon!

    Phone: 1300 783 435

  • Locations

    We have offices across metropolitan and regional Victoria and Tasmania.

    Find your local office