Stay informed

Safe Visiting Guidelines

It is important to remember that all residents remain highly vulnerable to COVID-19, particularly those who are unvaccinated. The more people coming into our homes, the higher the risk of introducing the virus to residents and staff. We all have a role to play in reducing this risk.

We ask that you follow these Safe Visiting Guidelines to help us protect those in our care and our staff.

Please do take time to read the full guidelines by clicking here.

These guidelines are subject to change based on a daily risk assessment that seeks to balance the health, safety and wellbeing of both residents and staff and the level of community transmission.


Excluded Visitors

While visitors are allowed, under the Care Facilities Directions, some people are not permitted to enter a care facility. This includes people who:

  • have symptoms of COVID-19;
  • have had a COVID-19 test because they have symptoms or have attended an exposure site and are waiting for the result;
  • are required to isolate or quarantine;
  • have had contact with a COVID positive person in the past 14 days.

Please note: where a facility is in outbreak lockdown, no visitors will be permitted.

For previous communications read more in the Uniting AgeWell COVID-19 Communications Archive.

  • Get in touch

    We'd love to hear from you. Fill out the form and we'll be in touch soon!

    Phone: 1300 783 435
    Email: info@unitingagewell.org

  • Locations

    We have offices across metropolitan and regional Victoria and Tasmania.

    Find your local office