Stay informed

Update at 21 January 2021

Uniting AgeWell facilities can return to more flexible visiting arrangements. We all need to continue to stay safe and remain vigilant, and this includes being aware of border restrictions and COVID-19 hotspots, and observing the Government restrictions and advice in place.

It is essential that all visitors to Uniting AgeWell aged care residences continue to follow the safe visiting guidelines we have in place and that resident outings and excursions continue to be conducted in a COVID-Safe way.

Booking Visits

To ensure a COVID-Safe environment and maintain mandated density requirements, the pre-booking system for all visitors will remain in place. Please contact the facility to arrange a time for your visit.


All visitors will continue to be screened prior to entry, including temperature checking and the completion of a legally binding declaration form every time a visitor enters the facility. If you do not meet the entry criteria you will not be permitted to enter.

Hygiene and social distancing

All visitors are required to wear a face mask and undertake hand hygiene and social distancing. These precautionary measures are to ensure everyone’s safety.

Visiting hours

Visiting hours are Monday to Friday between 10am to 4pm and between 10am to 3pm on Saturday and Sunday.


We will continue to offer flexibility for those family members who may have difficulty visiting during the scheduled visiting hours due to work or other challenging circumstances; please contact the Residential Services Manager should you have any issues or concerns and we will always aim to support individual circumstances.

Please click to read the Updated Visiting Arrangements VIC 21 Jan 21.

For previous communications read more in the Uniting AgeWell COVID-19 Communications Archive.

  • Get in touch

    We'd love to hear from you. Fill out the form and we'll be in touch soon!

    Phone: 1300 783 435

  • Locations

    We have offices across metropolitan and regional Victoria and Tasmania.

    Find your local office